skip to: page content | links on this page | site navigation | footer (site information)

Keeping you Fit for Life

Frequently Asked Questions?

 


You can find answers quickly using the self-service tools and information in Help. If you still have questions, you can contact Customer Service from our "support" page.

Q. Why is my walking belt slipping?
Q. What model treadmills do you repair and what about other equipment?
Q. How do i make an appointment?
Q. What are your rates?
Q. What if I need parts?
Q. What area's do you cover?
Q. What payment methods do you accept?
Q. Do you work Weekends?
Q. Do you provide contract service for commercial or home fitness units?
Q. What is the cost for a service contract?

Q. Why is my walking belt slipping?

The walking belt is propelled by the roller which is connected to the drive belt, and ultimately to the motor. Your belt is slipping because it needs an adjustment or drive belt replacement. You will need a service call to , rectify this problem. This usually do not require any parts.

Q. What model treadmill do you repair and what about other equipment?

Techmotion repairs every make and model treadmill, along with recumbent bikes, elliptical machines, treadclimbers, and a host of other exercise equipment.

Q. How do i make an appointment?

Making an appointment is easy. Just go to our appointment page and fill out the form. Click the send button, and someone will call you back to verify your appointment. Or you can call us at 973-782-4186.

Q. What are your rates?

Techmotion believes the customer should know what their total cost will be before the job is done. That is why Techmotion charge a flat labor rate per day, for every job we accept. Every service call is $130.00, no matter how long we are there, whether 30 minuites or 3 hours.

Installation
Bike Setup - $160.00 flat rate.
Treadmill Setup - $160.00 flat rate.
Elliptical Setup - $160.00 flat rate
Home Gym Setup (priced by weight stack): Single-Stack $225.00. Two-Stack $275.00. Three-Stack $475.00. Four-Stack $575.00.

Q. What If I need Parts?

If your treadmill needs parts to complete the repair, we will try to repair it using parts from our truck stock. If we do not have the part available, we will order the part for you and complete the repair on the second trip.
Please note: The part is not included in our flat rate price of $130.00 and is paid for separately by customer. The second trip is also charged at 1/2 price.

Q. What area's do you cover?

Techmotion covers a 75 mile radius from zip code 07401.

Q. What payment methods do you accept?

We accept cash, checks, and money order. If you need to pay via credit card, please let us know before the job is scheduled.

Q. Do you work Weekends?

Weekends jobs are rare and are only done in extremely difficult schedule situations

Q. Do you provide contract service for commercial or home fitness units?

Yes. For home units, the cost is $199.00 per year. This will cover the cost of any service call throught the year, and do not include parts. If you need a contract that covers parts the price is $399.00. Please call for full details.

The commercial contract costs $4900.00 for 10 pieces of equipment, 11000.00 for 20 pieces of equipment, and $90 for each additional pieces in each case respectively. Please call for full details.

 

  • Is Your Treadmill belt slipping?
    There might be up to three different reasons for slippage. Some simple, however some are more difficult. Fortunately, most slippage can be fixed without needing parts.
  • Do you always have problems keeping your tread-belt centered?
    You might need a front roller or just a simple adjustment. The service technician can diagnose your problem on the first visit.
  • What Territory Do We Cover?
    We cover a 75 mile radius from zip code 07514. Any jobs beyond that is assessed a surcharge of $30.00/hr, for every hour on the job.
  • What Do We Charge?
    We charge a Flat Rate" of $130.00 per service trip "No Hourly Rate Apply " Parts are not included in service charge and is extra if needed. Fees are collected on site by Service Tech. To schedule a service call, just click the buy now button below. Be sure to include your contact number so we can contact you.

    EXAMPLE OF REPAIRS THAT MAY NEED PARTS

  • Broken running board (approx. $200
  • Faulty console (between $300 and $500)
  • Key replacement (approx $12.00)
  • Motor problem (need belt replacement) approx $225)
  • Faulty walking belt(need belt replacement) approx $120)

    EXAMPLE OF REPAIRS THAT MAY NOT NEED PARTS

  • Slipping Belt
  • Belt always to one side
  • Routine Checkup
  • Recalibration

    •  

     

    Currently accepting service contracts for warranty and non warranty jobs

    ©2008 techmotion