Frequently Asked Questions?

You can find answers quickly using the self-service tools and information in Help. If you still have questions, you can contact Customer Service from our "support" page.

Q. Why is my walking belt slipping?
Q. What model treadmills do you repair and what about other equipment?
Q. How do i make an appointment?
Q. What are your rates?
Q. What if I need parts?
Q. What area's do you cover?
Q. What payment methods do you accept?
Q. Do you work Weekends?
Q. Do you provide contract service for commercial or home fitness units?
Q. Do you warranty your work?
Q. What if the parts purchased do not work? Do I still have to pay for it?
Q. What do you mean "$130.00 flat rate"?
Q. Do you take credit cards on site?
Q. What happens iwhen I purchase the service using Google Checkout?
Q. Should I just fill out the form first?
Q. Why do you charge $250 for treadclimber service and not $130?

Q. Why is my walking belt slipping?

The walking belt is propelled by the roller which is connected to the drive belt, and ultimately to the motor. There are 3 different things that can cause slippage. You will need a service call to , rectify this problem. This usually do not require any parts.

Q. What model treadmill do you repair and what about other equipment?

Techmotion repairs every make and model treadmill, along with recumbent bikes, elliptical machines, treadclimbers, and a host of other exercise equipment.

Q. How do i make an appointment?

Making an appointment is easy. Just go to our appointment page and fill out the form. Click the send button, and someone will call you back to verify your appointment. Or you can call us at 862-273-9995.

Q. What are your rates?

Techmotion believes the customer should know what their total cost will be before the job is done. That is why Techmotion charge a flat labor rate per day, for every job we accept. See rates, using the drop down menu, above Every service call is a flat rate, no matter how long we are there, whether 30 minuites or 3 hours. Click Here to see rates..

Installation
Bike Setup - $160.00 flat rate. Click here to purchase
Treadmill Assembly - $160.00 flat rate. Click here to purchase
Elliptical Setup - $160.00 flat rate. Click here to purchase
Home Gym Setup (priced by weight stack): Single-Stack $225.00. Two-Stack $275.00. Three-Stack $475.00. Four-Stack $575.00.

Q. What If I need Parts?

If your treadmill needs parts to complete the repair, we will try to repair it using parts from our truck stock. If we do not have the part available, we will order the part for you and complete the repair on the second trip.
Please note: The part is not included in our flat rate price and is paid for separately by customer. The second trip is also charged at 1/2 price.

Q. What area's do you cover?

Techmotion services New York City (including Bronx, Brooklyn, Queens, Staten Is, Westchester, Rockland), New Jersey, Connecticut, Philadelphia, DC Metro, Virginia, Maryland, Atlanta, Toronto,
Areas shaded yellow are areas we do cover. Please call to get specifics as all parts of all States are not covered.

Q. What payment methods do you accept?

We accept cash, checks, and money order. Credit cards are only accepted if you signup for service online and use our Google Checkout Option.

Q. Do you work Weekends?

Weekends jobs are rare and are only done in extremely difficult schedule situations. Please do request it if you need it.

Q. Do you provide contract service for commercial or home fitness units?

Yes. For home units, the cost is $199.00 per year. This will cover the cost of any service call throught the year, and do not include parts. If you need a contract that covers parts the price is $399.00. Please call for full details.

The commercial contract costs $4900.00 for 10 pieces of equipment, 11000.00 for 20 pieces of equipment, and $90 for each additional pieces in each case respectively. Please call for full details or click here.

Q. Do You Warranty Your Work?

All jobs have a 30 day limited warranty. Warranty covers all work done on site. Parts are covered for 90 days. Warranty do not cover tampering, abuse, and any area of unit that was not serviced by us.

What if the parts purchased do not work? Do I still have to pay for it?

No. If we recommend a part to repair your fitness equipment, and we later find that diagnosis was in error, you will not need to pay for the part. Service work, however, cannot be refunded. Second calls are billed at 1/2 price (65.00) plus the cost of any parts.

What do you mean "$130.00 flat rate"?

It means, we will repair your fitness equipment for a flat rate of $130, provided you do not need parts. If our technician arrives to your home and is able to repair you treadmill, elliptical, bike etc, without using any parts, or having to return, you pay only $130.00. Parts are additional.

Do you take credit cards on site?

If you wish to pay via credit card you will need to pay now! Credit cards cannot be processed on site or over the phone.

What happens when I purchase the service using Google Checkout?

The service charged is authorized but but your card is not charged. Your credit card will not be charged before the service tech arrives. We will contact you to schedule the actual appointment.

Should I just fill out the form first?

Filling out the form to the right will give us more information as to your problem, where you're located and when you're available, however if you need faster service, please pay online here

Why do you charge $250 for treadclimber service and not $130?

Treadclimbers are two to four times more difficult to work on and and can take up to 4 hours to repair. Since our policy is to charge one flat rate, we had to apply a reasonable fixed rate for this particular item. Your treadclimber will be repaired for $250.00, regardless of time involved.

• Is Your Treadmill belt slipping?
  There might be up to three different reasons for slippage. Some simple, however some are more difficult. Fortunately, most slippage can be fixed without needing parts.
• How often should I do preventative a maintenance?
  Techmotion recommends a PM on your treadmill every 6 months.
• My Treadmill is making a knocking noise. Whats going on?
  A noise problem could be anything. You will need to schedule a service call to diagnose the problem.
• Should I run at high Incline Levels?
  Running at high incling levels puts strain on your incline motor and might cause it to break. Only run at high incline levels if you have a commercial unit or if you're willing to accept the eventual fate.
• Do you always have problems keeping your tread-belt centered?
  You might need a front roller or just a simple adjustment. The service technician can diagnose your problem on the first visit.
• Do you find that your treadclimber keep burning out your motor?
  Your solution is to replace it with a bigger motor. Be sure to purchase a continuous duty motor, with at least 2.5 horse powers. Call us for details.
• What Territory Do We Cover?
  Techmotion provides treadmill repair services in New York, New Jersey, Connecticut, Delaware, Maryland, Virginia, Philadelphia, DC, Atlanta and Florida
• What Do We Charge?
  We charge a Flat Rate" which varies, depending on where you live. See drop down menu for details. "No Hourly Rate Apply " Parts are not included in service charge and is extra if needed. Fees are collected on site by Service Tech. Customer must prepay for service in Maryland, DC, Georgia and Florida.
  

  EXAMPLE OF REPAIRS THAT MAY NEED PARTS

• Broken running board (approx. $200
• Faulty console (between $300 and $500)
• Key replacement (approx $12.00)
• Motor problem (need belt replacement) approx $225)
• Faulty walking belt(need belt replacement) approx $120)

  EXAMPLE OF REPAIRS THAT MAY NOT NEED PARTS

• Slipping Belt
• Belt always to one side
• Routine Checkup
• Recalibration