TECHMOTION CORP
TECHMOTION CORP
Keeping You Fit For Life
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General Questions

Where are you located?

Techmotion is located in East Stroudsburg, PA., with satellites and technicians all over the Tri-State area and the DC Metro area.

What is your price?

Prices vary depending on the service needed, the type of equipment and your location. You can browse our prices for different services here

Do you charge for return visits?

If you would like us to come out and install the parts needed we do charge. The price varies depending on the length of time it will take for the installation. If you think you might be able to self-install the part, we can ship the parts to you, however if the unit does not work after, we could not warranty the work and would not be liable.

Can I bring the Machine To You?

Unfortunately, we do not have a shop where you can bring the unit. Our techs are remote and repair units on site only. You may bring the unit to a neutral location if thats suitable for you.

Can you pickup and dispose of my fitness equipment?

Yes. Charge range from $100 - $300 depending on type of equipment. We only pickup certain types of equipment. Please call 877-805-1030 for details.

Can you come out today?

Generally we have to schedule the appointment for the earliest next day. Rarely we can do a same day job, if our tech happens to be in your area. Please call us to see if we are in your area today. 

What areas do you service?

Techmotion services NYC (Rockland & Westchester County), NJ, PA, Southern MD, Northern VA, Washington DC.

What equipment do you service?

Techmotion services any equipment you might find in a gym. We do not service any other type of sports equipment.

Can I get technical assistance with setting up and using your products?

Yes you can. We can help you install any part purchased from us for a fee of $50

What is the average shipping time for orders?

We generally ship next day. If your order is not shipped by the next day there might be an issue. Please call us if you haven't heard from us within 2 business days and your order wasn't shipped.

What is your privacy policy regarding customer information?

We have a well thought out policy in order to protect your privacy and information. Please click the link HERE to see it.

Payment

What are your payment methods?

Techmotion accepts all major credit cards. We no longer take checks and techs are no longer allowed to collects payment on site. All payment needs to be made via cc at office when appointment is booked.

When is my credit card Charged?

Your cc is charged on the day of service. We cannot specify what time.

Can I give my credit card on the day of service?

You can edit text on your website by double clicking on a text box on your website. Alternatively, when you select a text box a settings menu will appear. your website by double clicking on a text box on your website. Alternatively, when you select a text box

Yes (needs manager approval). We will contact you on service date to get cc if approved for this option.

Why do you need my credit card before the work is done?

We need a cc to hold scheduled appointments. Cards are not charged until day of appointment.

Can I Pay Via Paypal?

Yes you can. You will receive the paypal payment option when you receive your confirmation email. Please make payment at least 1 day before your appointment.

Can I pay using bitcoin or another digital pay method?

We are not yet setup to receive bitcoin or any other digital payment at this time.

Parts

Can you figure out what part I need?

Only a technician can definitively determine what the issues are with your equipment, however we can help you get a good idea.

Do you have parts for my equipment?

We do have parts for different types of gym equipment. Please check our parts catalog to see if we have the parts you need.

What is your return policy?

All electronic parts have a 10 day return policy. All other parts have a 30 day return policy. Please see our full return policy here.

Service

Can I book a service online?

Yes. You can book using the services section of our site. You will be contacted to confirm date and time.

Explain your "Flat Rate" service?

It means, we will repair your fitness equipment for one fee, provided you do not need parts. If our technician arrives to your home and is able to repair you treadmill, elliptical, bike etc, without using any parts, or having to return, you pay only the fee we quote and no more. We will not charge hourly fees, travel fees, or inspection fees no matter how long we are there. Any parts used while on site are additional.

What Areas do you service?

TechMotion services several cities. We currently have service in New York City (including Bronx, Brooklyn, Queens, Staten Is, Westchester, Rockland), New Jersey, Connecticut, Philadelphia & the Poconos, DC Metro, Northern Virginia, 

& Southern Maryland

Why is my treadbelt slipping

The walking belt is propelled by the roller which is connected to the drive belt, and ultimately to the motor. There are 3 different things that can cause slippage. You will need a service call to , rectify this problem. Most slippage problems are maintenance related and do not require any parts.

What if I need parts?

If your treadmill needs parts to complete the repair, we will try to repair it using parts from our truck stock. If we do not have the part available, we will order the part for you and complete the repair on the second trip. Please note: The part is not included in our flat rate price and is paid for separately by customer. The second trip is also charged at the original price.

Do I get any warranty on the service?

All jobs have a 30 day limited warranty. Warranty covers all work done on site. Parts are covered for 90 days. Warranty do not cover tampering, abuse, and any area of unit that was not serviced by us.

Do you offer service contracts?


Yes. Each situation is different so please contact us at (877) 805-1030 so we can prepare a quote that fits your specific needs. Contracts do not necessarily include parts. If you need a contract that covers parts you will need to specify this to our quote specialist..

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